- What is the Red Hat Customer Portal?
- How do I access the Customer Portal?
- What are the features and benefits of the Red Hat Customer Portal?
- What languages does it support?
- Who can access the Customer Portal?
- I am an existing customer with active subscriptions. Where can I find my login?
- I am an existing customer with active subscriptions, but when I login I don't have access to all the content. Why not?
- How do I purchase subscriptions?
- How are support cases integrated?
- Where do I report defects or request feature improvements?
- How are downloads and errata integrated?
- How do I access the Red Hat Knowledgebase ?
- How do I access product documentation?
- Will RHN be accessible from the Red Hat Customer Portal?
- What Red Hat technologies are used for the Red Hat Customer Portal?
What is the Red Hat Customer Portal?
The Red Hat Customer Portal enables subscription customers to access everything provided with their subscription from one convenient location.
How do I access the Customer Portal?
Go to: https://access.redhat.com
What are the features and benefits of the Red Hat Customer Portal?
The Red Hat Customer Portal provides customers with access to:
- Red Hat support ticketing and reporting system
- Solutions, FAQs, and official product documentation
- Thorough, integrated search
- Rich educational content, including whitepapers, info sheets, and multimedia presentations
- Downloads, updates, and evaluations
- Subscription and account management tools
What languages does it support?
- English
- Spanish
- German
- Italian
- Korean
- French
- Japanese
- Portuguese (Brazilian)
- Chinese (Simplified)
Who can access the Customer Portal?
Anyone can access the Customer Portal. However, some content is available exclusively to Red Hat customers with active subscriptions.
I am an existing customer with active subscriptions. Where can I find my login?
You can retrieve your Red Hat login and/or reset your password. Please see this Knowledgebase article for more information, or contact Customer Service for further assistance.
I am an existing customer with active subscriptions, but when I login I don't have access to all the content. Why not?
You may be logging in with an account that is not associated with your entitlements, or with one that has an email address associated to it which still needs to be confirmed. If you believe you should have access to all of the content on the Customer Portal, please contact Customer Service for assistance.
How do I purchase subscriptions?
To purchase subscriptions, contact Sales.
How are support cases integrated?
Support cases can be managed directly through the Customer Portal. For more information refer to How do I open and manage a support case on the Customer Portal? and New Red Hat Case Management System FAQ
Where do I report defects or request feature improvements?
To report a defect or request a feature improvement, open a support case and choose "Red Hat Customer Portal" as the product. A new support case can be created by clicking "Create a New Case" under the "Support" tab in the customer portal.
How are downloads and errata integrated?
Middleware downloads and updates have been visually integrated within the new Customer Portal. Platform downloads and updates, including errata, will continue to provided by RHN, which is linked from the download section and the top of any page.
How do I access the Red Hat Knowledgebase ?
Click "Knowledgebase" within the Knowledge section or search from any search form within the Customer Portal.
How do I access product documentation?
Product documentation (e.g. manuals, release notes) can be found in the Knowledge section.
Will RHN be accessable from the Red Hat Customer Portal?
A link within the Downloads section of the Customer Portal will direct you to the entitled software page within RHN. Because RHN and the Customer Portal both use the Red Hat Single Sign-On authentication service, you will not need to log in again.
What Red Hat technologies are used for the Red Hat Customer Portal?
The Red Hat Customer Portal is powered Red Hat Enterprise Linux, JBoss Enterprise Application Platform, and JBoss Seam.
Comments
How to change the severity level of raised case?
Please add this question on FAQ and answer this question.
Hi,
I've added this question to the Case Mangement FAQ: https://access.redhat.com/kb/docs/DOC-38673
I don't see any "Report a Problem" links on any of the pages in the CP. Can you clarify where I should report problems with a particular web page?
Hi,
I've updated the document with accurate instructions for how to report a problem. This procedure has changed with the recent portal upgrade.
Does exist a case managment system opensource ?
Yes "RT" is one of them.
Best Practical
RT: Request Tracker is the leading enterprise-grade open source issue tracking system. Every day thousands of organizations use it for bug tracking, ...
Goto
http://bestpractical.com/
I am looking for such a system ..
Semrehberi
It appears that all url's that point to a specific section in a product doc (http://www.redhat.com/docs/en-US/Red_Hat_Network_Satellite/5.3/API_Overview/html/handlers/ServerGroupHandler.html#addOrR emoveSystems) redirect to http://docs.redhat.com/docs/en-US/index.html instead of its intended target. Please fix, tks.
How to extract a single file from tarball
How can see videos?
Hi i am planning to setup the RHEV-H , please guide me already RHEV- Manager running .so please explain how to proceed further to configure the RHEV-H and connect to the RHEV-manager.
Hi i am planning to setup the RHEV-H , please guide me already RHEV- Manager running .so please explain how to proceed further to configure the RHEV-H and connect to the RHEV-manager.
am planing to test rhev-h ...
hi, im going to setup the RHEV for my bunch of servers. But i don't know about this system(virtual). i need a tutorial even a video. please help me what can i do that this.
Hi, I am trying to download the RHEL 4Update9 iso's, but failed. Can anyone please let me know the location/link so that I can download the same.
As everyone know there are many versions of RedHat OS. Can you help me choose the right version for me (I'm new to RedHat, therefore some links for books to learn will be essential for me). I want it to learn for personal use & perhaps for my career (up-coming programmer). Hope it's enough to help.
Thanks in advance,
Joseph.
Hi Joseph,
We have many experienced users of Red Hat Enterprise Linux active in the RHEL group here on the customer portal. Why not start a discussion there and ask about useful resources and books to learn from? https://access.redhat.com/groups/red-hat-enterprise-linux
Hi..
Greetings.... ,
I have recently Installed Red Hat server 6, with 5 Xp client Machines and I`m facing problem in activating NFS and Samba services,can you please guide me for same..
Thanks & Regards
Mahesh S. A.
how can i fully access your site. Please tell me.
I am using RHEL6.3 and i am trying to install fwknop-server-1:2.5.1-x86_64 and the error it showing is failed dependeneics libpcap.so.0.8() (64 bit) is needed. I have searched through web but i am unable to overcome this error. Help me out Please
We have enough license, but get the error during register by rhnreg_ks --username=****** --password=****** --force
Why?
3 systems entitled, 5 available...
Error Class Code: 70
Error Class Info:
All available subscriptions for the requested channel have been exhausted.
Please contact a Red Hat Network Sales associate.
Explanation:
An error has occurred while processing your request. If this problem
persists please enter a bug report at bugzilla.redhat.com.
If you choose to submit the bug report, please be sure to include
details of what you were trying to do when this error occurred and
details on how to reproduce this problem.
I am a consultant that supports multiple Red Hat customers. Can each customer add me to their RHN account so I only have a single login? How will I be able to choose which customer I'm opening a case for?
Hi Calvin. You'll need each customer you support to create a login for you on their account.