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SupportFlow is a web based help desk software. SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.

A few of its features are:

• Allow agents to create/reply tickets using web interface.

• Customers can create ticket by sending an E-Mail or filling a web based form.

• Agents can opt to get E-Mail notifications of replies of tickets.

• Administrator can limit agents access to particular tags.

• Administrators can see daily/weekly/monthly ticket statistics.

• Agents can view tickets assigned to them in admin dashboard.

• Agents can insert predefined replies to the tickets.

• Agents can add their signature to tickets using one-click.

• Agents can forward whole conversation to anyone using its E-Mail ID.

To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/).