Resolved -
The incident has been resolved.
Apr 29, 03:12 EDT
Monitoring -
This cause of the outage has been fixed, but we will continue to monitor closely until we are sure we are in a stable state before we resolve this incident.
Apr 29, 02:37 EDT
Update -
The outage has been isolated to a specific configuration and many services are recovering. Some services such as Customer Portal Knowledgebase, Subscription Management, and Downloads are still affected by this issue. Engineers are still actively working to resolve this issue.
Apr 28, 23:16 EDT
Update -
We are actively working on an issue with our web load balancing tier and engineers are continuing to work with our vendor on a resolution.
Apr 28, 19:02 EDT
Identified -
We are actively working on an issue with our web load balancing tier and engineers are continuing to work with our vendor on a resolution.
Apr 28, 19:01 EDT
Investigating -
Engineers are investigating a major incident affecting multiple systems including the Customer Portal and Subscription Management. We are actively engaged in resolving the issue and will provide more updates as they become available.
Apr 28, 15:59 EDT
