Looking to add live chat functionality to a WordPress website? Then read on, as we’re taking a look at some of the best live chat plugins available…
Browsing the internet feels quite impersonal, doesn’t it? To combat this feeling of isolation, try adding lots of personal touches to your website and reap the rewards – you’ll enjoy much healthier conversion rates, for a start.
Most bloggers recognize the benefits of taking the personal approach. Take a moment to look at your favorite blog to see what I mean. At a minimum, I bet it includes a contact form, email address, and social media profile links, am I right?
However, if you want to crank the personal touch up a notch, nothing beats live chat.
Live chat empowers you to provide exceptional customer service by resolving customer problems instantly. It can drive more conversions, too, as you can respond to sales queries in real-time, eliminate buyer friction, and provide a reassuring human presence until customers are ready to pull out their wallets.
Top 8 live chat plugins for WordPress
If you want to know how to add live chat to a WordPress website, read on. Today, I’ll be introducing you to eight of the best live chat plugins for WordPress. Enjoy!
Quick comparison:
| Plugin | Price | Free talks /m | |
|---|---|---|---|
| Zendesk Chat | $0, $11.20 /m | unlimited | |
| LiveChat | $16 /m | none | |
| Olark | $0, $15 /m | 20 | |
| Tidio Live Chat | $0, $12 /m | unlimited | |
| WP Live Chat Plugin | $18 (one-off) | none | |
| Formilla Live Chat | $0, $8 /m | 30 | |
| Pure Chat | $0, $15 /m | 15 | |
| WP Live Chat Support | $0 | unlimited |
Zendesk Chat (formerly Zopim Live Chat)
To respond to visitor messages, simply access the external Zopim Dashboard – if you want to access chats on the go, you can install a dedicated Android or iPhone app, too. The dashboard is crammed with vital metrics that let you review chat performances, track chat history, and learn about your visitors in real-time.
| Best for: gorgeous, professional-looking chat boxes, with minimal restrictions for free users |
| Customizable chat box: YES |
| Chat history: 14 days with free plans; unlimited for premium plans |
| Free conversations per month: unlimited |
| Price: premium plans start at $11.20/month |
A free subscription with Zendesk Chat allows one chat agent to handle unlimited chats, though restricted to one at a time. If your website is small, this live chat plugin may well suffice.
If, however, you want to upgrade, premium access starts at $11.20/month. This also unlocks cool additional features like chat triggers – chat triggers let you specify certain conditions for the chat box to auto-launch, such as if a visitor is stuck on a page for more than a minute.
LiveChat
On the customer side, LiveChat greets people with a nice chat box at the bottom of the page. That box always remains in sight and can be accessed with just a single click. Then, after the conversation is done, your customers can leave feedback and grade their experience with your agent. They can also give you a shout-out on social media through the share buttons embedded in the chat box itself.
| Best for: customizable chat boxes, agent ratings, beautiful and functional dashboard. |
| Customizable chat box: YES |
| Chat history: YES |
| Free conversations per month: none (premium solution) |
| Price: premium plans start at $16/month |
However, where LiveChat really shines is the amount of cool features that it gives to you and your support agents.
- For instance, you can engage customers directly (instead of waiting for them to contact you). By making the first step towards a conversation, you’re increasing the likelihood that the customer is going to walk out with a positive experience.
- You can customize the chat window.
- You get to control all conversations from a single dashboard – even if you have LiveChat set on more than one site.
- Each customer interaction is marked with colorful circles indicating how long the person has been waiting (this allows you to react faster).
- You get full history of the previous chats.
LiveChat’s WordPress plugin allows you to integrate your site with their solution easily.
Olark
Basically, you get a piece of code directly from Olark, which you can then embed wherever you wish. Simple stuff.
| Best for: advanced live chat solution that integrates with other elements of your business, like CRM, help desk, even sales |
| Customizable chat box: YES |
| Chat history: YES |
| Free conversations per month: 20 |
| Price: premium plans start at $17/month |
More importantly, Olark offers really a lot … with many of the features quite advanced:
- First off, you get chat reports – you can track chat frequency, operator responsiveness, and customer satisfaction.
- There’s CRM Integration – with Salesforce, Highrise, Nutshell, and many more CRMs.
- You can set rules to hide and show the chat box, automatically send messages, and assign chats to specific departments.
- Helpdesk integration – with Groove, Desk.com, Zendesk, and more.
- You can group your operators by team, like a sales team and support team.
- You can search through the chat history and detailed transcripts of the talks.
- See what visitors have in their shopping carts to give more informed answers and close sales faster.
- White label feature – remove Olark’s branding.
Each chat conversation box gets a detailed breakdown of the person’s (your customer’s) activity on your site. You can see which pages they’ve been to and what they did on those pages. And once the talk is done, the customer can leave their feedback and rating. But that’s only the tip of the iceberg, as Olark has really a lot to offer, and particularly if your live chat needs are slightly more advanced, so to speak.
Tidio Live Chat
Chats are handled from a Tidio Chat tab, which is accessed right from your WordPress dashboard. You can also manage chats by installing a dedicated desktop, iOS, or Android app.
If you’re unable to chat for any reason, offline messages are sent direct to your inbox. Similarly, if a visitor leaves the chat, you can continue the conversation via email.
| Best for: one click installation, and direct emails sent to offline chat users |
| Customizable chat box: YES |
| Chat history: unlimited |
| Free conversations per month: unlimited |
| Price: premium plans start at $12/month |
The free version of Tidio allows you to have one agent and one chat open, with no other restrictions. Additional agents are added from $12/month, which also enables unlimited concurrent chats and automatic messages.
WordPress Live Chat Plugin
Chats are handled entirely from the WordPress dashboard—ideal if you spend most of the day logged in. The chat boxes are simple but effective, with two colors for you to customize.
| Best for: no monthly fees, and chats handled from the WordPress dashboard |
| Customizable chat box: YES |
| Chat history: unlimited |
| Free conversations per month: none (premium plugin) |
| Price: one-off $18 fee |
You can handle an unlimited number of conversations at any given time, plus multiple operators can respond to the same query. If all operators are offline, the chat box is replaced by a contact form, so that visitors can email their questions directly.
Formilla Live Chat
For those looking for live chat plugins that can handle the volume, 30 chats/month won’t be enough for everyone, though, so most of you will need to upgrade. For one agent handling unlimited chats, you’ll have to fork out an affordable $8/month.
| Best for: good feature set for free users, including proactive chat |
| Customizable chat box: only premium |
| Chat history: unlimited |
| Free conversations per month: 30 |
| Price: premium plans start at $8/month |
Premium users can access chats via Android or iOS apps, as well as the Formilla interface. Premium users can also benefit from customizable chat boxes and real-time visitor monitoring.
Other impressive features include proactive chat, offline email forms, and chat queues for when operators are busy handling other queries.
Pure Chat
Beyond the eye candy, Pure Chat is also a very capable live chat tool. Functionality includes powerful analytics, multi-chat management, and proactive chat triggers.
You can also schedule when the live chat function is online – and when offline, your live chat box converts into an opt-in form for any MailChimp email list.
| Best for: eye-catching chat boxes and powerful real-time visitor tracking |
| Customizable chat box: YES |
| Chat history: 30 days with free plans; premium plans start with 90 days |
| Free conversations per month: 15 |
| Price: premium plans start at $15/month |
The free version of Pure Chat grants up to 15 chats/month. If you want more than this, plans start from $15/month, which includes three users and unlimited chats. Chats are handled via the Pure Chat dashboard or mobile apps.
WP Live Chat Support
The plugin ships with six pre-defined chat box skins, which can be further customized to your heart’s content. You can also select where chat boxes are displayed on the screen, with visitors able to drag it somewhere more convenient should they wish.
| Best for: unlimited number of simultaneous live chats for free |
| Customizable chat box: YES |
| Chat history: unlimited |
| Free conversations per month: unlimited |
| Price: FREE |
All chats are handled via an intuitive dashboard. Best of all, you’ll never have to spend a dime, as the free version grants an unlimited number of simultaneous chats.
Final thoughts
That concludes our roundup of eight of the best live chat plugins for WordPress. And because most of the live chat plugins featured include some form of free plan, you have no excuse not to give one a try!
Using a different live chat solution? Let us know in the comments below!
* This post contains affiliate links, which means that if you click on one of the product links and then purchase the product, we’ll receive a small fee. No worries though, you’ll still pay the standard amount so there’s no cost on your part.
