UVA Help Desk for IT
Technical Support for UVA Faculty, Staff, & Students
| Support Option | Response Target* | Support Hours | How to Reach Us |
|---|---|---|---|
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Instantly | 24/7/365 | Search for help using search boxes on ITSWeb, like this one: |
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< 60 seconds (Actuals) |
24/7/365 | Call 4-HELP (434-924-4357) anytime. You can also call our toll-free number, 866-469-4866. |
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< 60 seconds (Actuals) |
24/7/365 | Talk with a Help Desk agent right now via instant message! |
|
< 4 hours | 24/7/365 | Complete our online form for a reply by email (call 4-HELP if you need a response by phone). |
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< 4 hours (Actuals) |
24/7/365 | Submit your question to 4help@virginia.edu. Send as much detail as possible for a response by email. If you need a faster response or a response by phone, please select a different option. |
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Varies | Varies | Faculty/Staff: For in-person support, ask your department or school LSP (Local Support Partner). (This resource is behind NetBadge.) |
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Varies | Limited hours | Accounts: Only issues relating to in-person ID proofing/lost PassPhrase cards, or resetting computing account passwords, may be resolved with Access Management. |
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Please send ITS Customer Communications your feedback and suggestions about ways to improve our help services. We welcome as much detail as possible. Many of you have received and responded to the CIO survey. Your feedback has prompted us to publish our Help Desk goals and effectiveness ratings. |
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* Response Target is the Help Desk's Service Level Agreement (SLA) time to respond. For more, see the Help Desk metrics. There is no SLA for Response Time for LSPs. Access Management will respond within 2 hours during normal business hours. The SLA for technical support within ITS (Tier 2 agents) is response within 2 business hours, 8am-5pm, Monday-Friday, holidays excepted.
(434) 924-4357
Help Options
