Register Warranty
If your installer has already registered your boiler for you, you won't need to register it. Your warranty must be registered within 30 days of installation.
Register Warranty
Winter Weather Boiler Help
During cold weather the most likely cause of your boiler not working is a frozen condensate pipe. Watch our handy video to get your boiler up and running again.
Find an installer
Let us help you find your nearest Ideal Recommended Installer.
CUSTOMER SUPPORT YOU CAN COUNT ON
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Product Literature
Here's where you can access and download brochures, or find the user guide and manual for your Ideal boiler.
View Product Literature -
Ideal Customer Support
We believe that that customer support is just as important as engineering excellence, so you can rely on us to be ready and able to help 364 days a year.
Customer Support
How to videos
See all how to videos-
Topping up the pressure on your Ideal Boiler
Watch how to top up your boiler pressure to ensure your boiler is running safe and efficiently.
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How to defrost your frozen condensate pipe
Watch how to safely defrost a frozen condensate pipe; a common problem during winter.
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F Fault Codes Help
Lists the various F fault codes that could appear on your Ideal Boiler and what you can do to resolve them.
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L Fault Codes Help
Lists the various L fault codes that could appear on your Ideal Boiler and what you can do to resolve them.
Our awards
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Good Housekeeping Reader Recommended
We’re proud to have won this award for the second time – a 17,000-strong reader survey means our boilers come highly recommended.
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The Queen's Awards for Enterprise
Ideal Logic and Logic+ boilers won this coveted award in recognition of their high levels of excellence and industry-leading technology.
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Quiet Mark
Our Logic+ range joined 70 leading global brands in winning a Quiet Mark from the Noise Abatement Society – we’re only the second UK boiler manufacturer to achieve this accolade.
