|
Houston 311 Service
Request Index |
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Use this index to help you
report an issue or problem, request a service, or file a complaint by
clicking on the Service Request link. Updated 04/16/2019 |
Link to form or email |
Calendar Days to Complete |
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(* Working Days) |
| A |
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| Air Quality |
|
|
|
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Air Pollution, Outdoor |
|
30 |
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| Animals |
|
|
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|
Dead Animal Collection from City Street or Curb |
311@houstontx.gov |
4 |
|
Live Animal in Storm Sewer |
|
10 |
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| Apartments |
|
|
|
Alarm/Sprinkler Panel Out of Date |
|
6 |
|
Blocked Fire Lane |
|
6 |
|
Blocked/Locked Exit |
|
6 |
|
Building Concern in a
Multi-Family Habitation |
|
7 |
|
Code Violation Report for
Multi-Family Housing with 3 or More Units |
|
7 |
|
Damage/Hole in
Fire-Resistant Ceiling or Walls |
|
6 |
|
Damaged/Missing Fire
Extinguisher |
|
6 |
|
Illegal use of grill/BBQ
pit (apartment) |
|
6 |
|
Landlord Violation in a
Multi-Family Habitation |
|
7 |
|
Red-tagged Fire Protection
systems (panels/sprinklers) |
|
6 |
|
Unregulated Residential
Facility |
|
7 |
|
|
|
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| B |
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| Ballfield |
|
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Ballfield Dugout Repair |
311@houstontx.gov |
42 |
|
Ballfield Maintenance and Repairs |
|
14 |
|
Litter to be Picked Up in a
City Park |
|
6 |
|
Building Break-in at a City Park |
311@houstontx.gov |
4 |
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| Birth
Certificates |
|
|
|
Birth Certificate |
|
7 |
|
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| Boarding House |
|
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Unregulated Residential
Facility |
|
7 |
|
|
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| Bridges |
|
|
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Graffiti Removal |
|
30 |
|
Maintenance/Repair |
|
27 |
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| Buildings |
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|
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|
Alarm/Sprinkler Panel Out of Date |
|
6 |
|
Bar/Club/Restaurant Over Maximum Occupany |
6 |
|
Blocked Fire Lane (apartment/business) |
|
6 |
|
Blocked/Locked Exit
(apartment/business) |
|
6 |
|
Building Concern in a
Multi-Family Habitation |
|
7 |
|
Code Violation |
|
7 |
|
Code Violation Report for
Multi-Family Housing with 3 or More Units |
|
7 |
|
Damage/Hole in
Fire-Resistant Ceiling or Walls (apartment/business) |
|
6 |
|
Damaged/Missing Fire
Extinguisher in a Multi-Family Habitation |
|
6 |
|
Dangerous Building Open and
Vacant - Commercial Building or Multi Family Structure |
|
10 |
|
Dangerous Building Open and
Vacant - Single Family Residence |
|
365* |
|
Fire
Alarm/Sprinkler/Emergency Lights Not Working |
|
6 |
|
Graffiti Report regarding Private Residential or
Commercial Property |
|
30* |
|
Illegal use of grill/BBQ
pit (apartment) |
|
6 |
|
Permit Violation |
311@houstontx.gov |
7 |
|
Overcrowding at a Business/Commerical Property |
|
6 |
|
Red-tagged Fire Protection
systems (panels/sprinklers) |
|
6 |
|
Sign Violations on Private
or Commercial Property |
|
7 |
|
Trash/Rubbish Inside Commercial Building |
|
6 |
|
Unregulated Residential
Facility |
|
7 |
|
Violation of the Minimum Standards Housing Code for
Single Family Buildings |
|
153* |
|
|
|
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| C |
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|
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| Capital
Improvement Projects |
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City Projects Concerns that
Affect at Least One City Block |
|
5 |
|
Current or Future Project
Plans by Area |
|
5 |
|
Current Status of a CIP
Project |
|
5 |
|
New Capital Improvement
Project Request |
|
|
|
|
|
|
| Certificates |
|
|
|
|
Birth Certificates |
|
7 |
|
Death Certificates |
|
7 |
|
|
|
|
| Citizen
Complaint |
|
|
|
Alley Repair Request Due to
Utility Work |
|
30 |
|
Complaint on a 311 City
Employee |
311@houstontx.gov |
14 |
|
Complaint Regarding a City
Vehicle |
311@houstontx.gov |
14 |
|
Complaint Regarding a City
Employee |
311@houstontx.gov |
14 |
|
Complaint Regarding a
Vehicle for Hire |
|
14 |
|
Complaint Regarding Driver
or Vehicle Assigned to Solid Waste Management |
|
5 |
|
Complaint Regarding Driver
or Vehicle Assigned to Public Works and Engineering Dept |
311@houstontx.gov |
14 |
|
Driveway Repair due to
Utility Work |
|
30 |
|
General Repair Due to
Utility Work |
|
30 |
|
Junk/Inoperable Vehicle on
Private Property |
|
176* |
|
Landscaping due to Utility Work |
|
30 |
|
Mailbox Repair Due to Utility Work |
|
30 |
|
Nuisance on Property -
Trash, Foul Substances, Weeds |
|
180* |
|
Nuisance on
Business/Commercial Property - Trash, Foul Substances |
|
7 |
|
Parking Lot Repair Request
Due to Utility Work |
|
30 |
|
Pothole |
|
Next Business Day |
|
Private Property Damage
Caused by a City Project |
|
5 |
|
Property Damage Caused by
SWM Employee or Vehicle |
|
34 |
|
Sidewalk Repair Due to
Utility Work |
|
30 |
|
Sidewalk Repairs |
311@houstontx.gov |
15 |
|
Street Light Repair |
|
|
|
Top Soil Landscaping Due to
Utility Work |
30 |
|
|
|
|
| Code Violations |
|
|
|
Alarm/Sprinkler Panel Out of Date |
|
6 |
|
Bar/Club/Restaurant Over Maximum Occupany |
|
6 |
|
Blocked Fire Lane (apartment/business) |
6 |
|
Blocked/Locked Exit
(apartment/business) |
|
6 |
|
Code Violation Report for
Multi-Family Housing with 3 or More Units |
|
7 |
|
Construction Code Violation |
|
7 |
|
Damage/Hole in
Fire-Resistant Ceiling or Walls (apartment/business) |
|
6 |
|
Damaged/Missing Fire
Extinguisher in a Multi-Family Habitation |
|
6 |
|
Fire
Alarm/Sprinkler/Emergency Lights Not Working |
|
6 |
|
Flammable/Hazardous Chemicals Improperly Stored |
|
6 |
|
Illegal Burning |
|
6 |
|
Illegal use of grill/BBQ
pit (apartment) |
|
6 |
|
Overcrowding at a Business/Commerical Property |
|
6 |
|
Red-tagged Fire Protection
systems (panels/sprinklers) |
|
6 |
|
Sign Violations on Private
or Commercial Property |
|
7 |
|
Trash/Rubbish Inside Commercial/Business |
|
6 |
|
Violation of the Minimum Standards Housing Code for
Single Family Buildings |
|
153* |
|
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| D |
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|
|
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| Dangerous
Buildings/Property |
|
|
|
Alarm/Sprinkler Panel Out of Date |
|
6 |
|
Bar/Club/Restaurant Over Maximum Occupany |
|
6 |
|
Blocked/Locked Exit
(apartment/business) |
|
6 |
|
Code Violation |
|
7 |
|
Code Violation Report for
Multi-Family Housing with 3 or More Units |
|
7 |
|
Damaged/Missing Fire
Extinguisher in a Multi-Family Habitation |
|
6 |
|
Dangerous Building Open and
Vacant - Commercial Building or Multi Family Structure |
|
10 |
|
Dangerous Building Open and
Vacant - Single Family Residence |
|
365* |
|
Flammable/Hazardous Chemicals Improperly Stored |
|
6 |
|
Neighborhood Danger or
Nuisance |
|
180* |
|
Overcrowding at a Business/Commerical Property |
|
6 |
|
Red-tagged Fire Protection
systems (panels/sprinklers) |
|
6 |
|
Violation of the Minimum Standards Housing Code for
Single Family Buildings |
|
153* |
|
|
|
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| Death
Certificates |
|
|
|
Death Certificate |
|
7 |
|
|
|
|
| Ditches |
|
|
|
|
Clean Off Road Ditch |
|
30 |
|
Damage or Encroachment in Ditch |
|
5 |
|
Evaluate Roadside Ditch for
Poor Drainage |
|
30 |
|
Remove Debris from Culvert/Pipe Under Driveway/Street |
|
30 |
|
|
|
|
| Drainage |
|
|
|
|
Clean Storm Sewer Drain
Inlet |
|
30 |
|
Dumping in Drainage System - oil, paint, chemicals |
|
23 |
|
Evaluate Roadside Ditch for
Poor Drainage |
|
30 |
|
Install Culvert /Pipe under Driveway |
|
30 |
|
Install Drain Inlet |
|
30 |
|
Missing Inlet Cover |
|
10 |
|
Missing Storm Sewer Manhole Cover |
|
10 |
|
Repair Drain Inlet |
|
30 |
|
Repair Storm Sewer Manhole |
30 |
|
Reset Shifted Inlet Cover |
|
10 |
|
Reset Shifted Storm Sewer Manhole Cover |
|
10 |
|
Round Rattling Cover on
Manhole |
|
10 |
|
Stagnant water or deposit
of any foul/decaying substance on Residential property |
|
180* |
|
Stagnant water or deposit
of any foul/decaying substance on Commercial property |
7 |
|
Storm Sewer Inspection |
|
30 |
|
Storm Sewer Odor |
|
30 |
|
Drainage Billing Inquiry and Review Request |
|
14 |
|
Water Standing on Street,
Will Not Drain |
|
30 |
|
|
|
|
| Dumping |
|
|
|
|
Dumping in Ditch or Inlet - oil, paint, chemicals |
|
23 |
|
Dumping in Gully, Stream or Bayou - oil, paint, chemical
pollution |
|
30 |
|
Pick Up Trash Dumped on
City Property or Illegal Dumpsite |
|
29 |
|
Nuisance on Property -
Trash, Foul Substances, Weeds |
|
180* |
|
Nuisance on
Business/Commercial Property - Trash, Foul Substances |
|
7 |
|
|
|
|
| E |
|
|
|
|
|
|
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| Electric |
|
|
|
|
Electrical Hazard in a City Park |
311@houstontx.gov |
3 |
|
|
|
|
| Employee
Complaint |
|
|
|
Complaint on a 311 City
Employee |
311@houstontx.gov |
14 |
|
Complaint Regarding Driver
or Vehicle Assigned to Solid Waste Management |
|
5 |
|
Complaint Regarding Driver
or Vehicle Assigned to Public Works and Engineering Dept |
311@houstontx.gov |
14 |
|
|
|
|
| Evacuations |
|
|
|
Transportation Request (Metro) |
311@houstontx.gov |
1 |
|
Transportation for Persons
with Specific Medical Conditions |
311@houstontx.gov |
1 |
|
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|
|
| F |
|
|
|
|
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| Fire Code
Complaint |
|
|
|
Alarm/Sprinkler Panel Out of Date |
|
6 |
|
Bar/Club/Restaurant Over Maximum Occupany |
|
6 |
|
Blocked Fire Lane (apartment/business) |
|
6 |
|
Blocked/Locked Exit
(apartment/business) |
|
6 |
|
Damage/Hole in
Fire-Resistant Ceiling or Walls (apartment/business) |
|
6 |
|
Damaged/Missing Fire
Extinguisher in a Multi-Family Habitation |
6 |
|
Expired Fire Permit |
|
6 |
|
Fire
Alarm/Sprinkler/Emergency Lights Not Working |
|
6 |
|
Flammable/Hazardous Chemicals Improperly Stored |
|
6 |
|
Illegal Burning |
|
6 |
|
Illegal use of grill/BBQ
pit (apartment) |
|
6 |
|
Overcrowding at a Business/Commerical Property |
|
6 |
|
Red-tagged Fire Protection
systems (panels/sprinklers) |
|
6 |
|
Trash/Rubbish Inside Commercial Building |
|
6 |
|
|
|
|
| Fire Hydrants |
|
|
|
Blocked Fire Hydrant |
|
6 |
|
Leaking Hydrant |
|
12 |
|
Leaning / Damaged Fire
Hydrant |
|
12 |
|
Missing Fire Hydrant Cap |
|
12 |
|
Missing or Damaged Fire
Hydrant Reflectors |
|
12 |
|
No Visible Fire Hydrant at
Location |
|
12 |
|
No Water |
2 |
|
Open Running Fire Hydrant |
|
12 |
|
|
|
|
| Flooding |
|
|
|
|
Clean Storm Sewer Drain
Inlet |
|
30 |
|
Evaluate Roadside Ditch for
Poor Drainage |
|
30 |
|
Flooding |
|
4 |
|
Water Standing on Street,
Will Not Drain |
|
30 |
|
|
|
|
| G |
|
|
|
|
|
|
|
| Garbage |
|
|
|
|
Add an Additional Trash Can
or Cart |
311@houstontx.gov |
14 |
|
Apply for Back Door
Collections Due to Physical Limitations |
|
30 |
|
Cancel Add a Can or Cart |
311@houstontx.gov |
19 |
|
Cancel Automated Recycling
for Business |
311@houstontx.gov |
7 |
|
Cancel Non Residentail
Garbage Collection |
311@houstontx.gov |
30 |
|
Cancel Participaton in
Recycling Program (Pick-up cart only, do not pick up bins) |
311@houstontx.gov |
7 |
|
Clean-up Trash or Fluids from Solid Waste Vehicle |
311@houstontx.gov |
5 |
|
Container Placement Issue |
 311@houstontx.gov |
12 |
|
Debris or Sand Removal from Street |
|
10 |
|
Debris Removal from Culvert/Pipe Under Driveway/Street |
|
30 |
|
Dumping in Ditch or Inlet - oil, paint, chemicals |
|
23 |
|
Dumping in Gully, Stream or Bayou - oil, paint, chemical
pollution |
|
30 |
|
Dumpster Complaint |
311@houstontx.gov |
36 |
|
Dumpster Permit Violation |
311@houstontx.gov |
10 |
|
Heavy Trash Violation |
|
25* |
|
Litter Removal From
Esplanade/Median |
|
6 |
|
Litter to be Picked Up in a
City Park |
|
6 |
|
Missed Garbage Collection |
|
4* |
|
Missed Heavy Trash Pick-up |
|
7* |
|
Missed Recycling Collection |
|
4* |
|
Missed Yard Waste
Collection |
|
6* |
|
New Non Residential Garbage
Collection (up to 3 containers allowed) |
 311@houstontx.gov |
66 |
|
New Recycling Participation
and Provide Container |
|
24 |
|
New Resident Container |
311@houstontx.gov |
12 |
|
Nuisance on Property -
Trash, Foul Substances, Weeds |
|
180* |
|
Nuisance on
Business/Commercial Property - Trash, Foul Substances |
|
7 |
|
Pick-up Schedule and Other
Trash Facts |
311@houstontx.gov |
7 |
|
Remove Boxes and Other
Moving Supplies After Move-In |
|
11 |
|
Repair or Replace a
Recycling Cart |
14 |
|
Repair or Replace Damaged
or Missing Container |
|
10 |
|
Request a New Recycling Bin |
|
24 |
|
Request a New Recycling
Cart |
|
24 |
|
Request Litter Removal from
a City Park |
|
6 |
|
Schedule Neighborhood Clean-up |
311@houstontx.gov |
10 |
|
Start New Automated
Recycling for Business |
311@houstontx.gov |
21 |
|
Trash/Rubbish Inside Commercial Building |
|
6 |
|
|
|
|
| Graffiti
Removal |
|
|
|
ATT Property |
|
30 |
|
Bridges |
|
30 |
|
CenterPoint Property |
|
30 |
|
City Buildings and other City Property |
|
30 |
|
City Parks |
|
30 |
|
Fire Hydrants |
|
30 |
|
Harris County Flood Control District Property |
|
30 |
|
HISD Property |
|
30 |
|
METRO Property |
|
30 |
|
Private Residential or Commercial Property |
|
30* |
|
Rail Road Property |
30 |
|
Street or Curb |
|
30 |
|
Toll Road Authority Property |
|
30 |
|
TXDoT Property |
|
30 |
|
|
|
|
| H |
|
|
|
|
|
|
|
| Housing,
Boarding |
|
|
|
Unregulated Residential
Facility |
|
7 |
|
|
|
|
| Housing,
Multifamily |
|
|
|
Blocked/Locked Exit |
|
6 |
|
Code Violation Report for
Multi-Family Housing with 3 or More Units |
|
7 |
|
Damaged/Missing Fire
Extinguisher in a Multi-Family Habitation |
|
6 |
|
Landlord Violation in a
Multi-Family Habitation |
|
7 |
|
Report a Building Concern
in a Multi-Family Habitation |
|
7 |
|
|
|
|
| Housing, Single
Family |
|
|
|
Apply for Back Door Garbage
Collections Due to Physical Limitations |
|
30 |
|
Sewer Stoppage at
Residential Property |
|
1 |
|
Violation of the Minimum Standards Housing Code for
Single Family Buildings |
|
153* |
|
|
|
|
| I |
|
|
|
| Inspections |
|
|
|
|
Storm Sewer Inspection |
|
30 |
|
|
|
|
| J |
|
|
|
|
|
|
|
| K |
|
|
|
|
|
|
|
| L |
|
|
|
|
|
|
|
| Lights |
|
|
|
|
Broken/Burned Out Lights in
a City Park |
|
5 |
|
Fire
Alarm/Sprinkler/Emergency Lights Not Working |
|
6 |
|
Flashing Beacon Repair |
|
1 |
|
Flashing School Beacon New |
|
19 |
|
Freeway Lights Out |
311@houstontx.gov |
1 |
|
Lights Out Under Bridge |
311@houstontx.gov |
1 |
|
Street Light Repair |
|
|
|
New Street Light Application |
|
3 |
|
|
|
|
| M |
|
|
|
|
|
|
|
| Multifamily
Housing |
|
|
|
Building Concern in a
Multi-Family Habitation |
|
7 |
|
Code Violation Report for
Multi-Family Housing with 3 or More Units |
|
7 |
|
Damaged/Missing Fire
Extinguisher in a Multi-Family Habitation |
|
6 |
|
Landlord Violation in a
Multi-Family Habitation |
|
7 |
|
Unregulated Residential
Facility |
|
7 |
|
|
|
|
| N |
|
|
|
|
|
|
|
| Neighborhoods/Communities |
|
|
|
Alley Repair Request Due to
Utility Work |
|
30 |
|
Building Code Violation |
|
7 |
|
Building Concern in a
Multi-Family Habitation |
|
7 |
|
City Tree Removal in ROW,
Esplanade or City Park under Normal Conditions |
|
51 |
|
Construction Code Violation |
|
7 |
|
Code Violation Report for
Multi-Family Housing with 3 or More Units |
|
7 |
|
Current or Future Project
Plans by Area |
|
5 |
|
Damage or Encroachment of ROW, Driveway, Sidewalk or
Ditches |
|
5 |
|
Dangerous Building Open and
Vacant - Commercial Building or Multi Family Structure |
|
10 |
|
Dangerous Building Open and
Vacant - Single Family Residence |
|
365* |
|
Flashing Beacon Repair |
|
1 |
|
Flashing School Beacon New |
|
19 |
|
Graffiti Report regarding Fire Hydrants |
|
30 |
|
Graffiti Report regarding Private Residential or
Commercial Property |
|
30* |
|
Graffiti Report regarding Street or Curb |
|
30 |
|
Heavy Trash Violation |
|
25* |
|
Junk/Inoperable Vehicle on
Private Property |
|
176* |
|
Landlord Violation in a
Multi-Family Habitation |
|
7 |
|
Nuisance on Property -
Trash, Foul Substances, Weeds |
|
180* |
|
Nuisance on
Business/Commercial Property - Trash, Foul Substances |
|
7 |
|
Schedule Neighborhood Clean-up |
 311@houstontx.gov |
10 |
|
Sidewalk Repair Due to
Utility Work |
|
30 |
|
Sidewalk Repairs |
311@houstontx.gov |
15 |
|
Sign Violations on Private
or Commercial Property |
|
7 |
|
Street Light Repair |
|
|
|
Traffic Management Issues |
|
3 |
|
Traffic School Coordination
Issues |
|
19 |
|
Unregulated Residential
Facility |
|
7 |
|
Violation of the Minimum Standards Housing Code for
Single Family Buildings |
|
153* |
|
|
|
|
| Neighborhood
Protection |
|
|
|
Blocked/Locked Exit
(apartment/business) |
|
6 |
|
Dangerous Building Open and
Vacant - Commercial Building or Multi Family Structure |
|
10 |
|
Dangerous Building Open and
Vacant - Single Family Residence |
|
365* |
|
Neighborhood Nuisance on
Single-Family/Duplex Residence - Trash, Foul Substances, Weeds |
|
180* |
|
Neighborhood Nuisance on
Business/Commercial Property - Trash, Foul Substances |
|
7 |
|
|
|
|
| O |
|
|
|
|
|
|
|
| Overcrowding |
|
|
|
Bar/Club/Restaurant Over Maximum Occupany |
|
6 |
|
Overcrowding at a Business/Commerical Property |
|
6 |
|
|
|
|
| P |
|
|
|
|
|
|
|
| Parking |
|
 |
|
|
Broken Parking Meter |
|
18 |
|
Parking Lot Repair Request
Due to Utility Work |
|
30 |
|
|
|
|
| Parks |
|
|
|
|
Amenity, New Request in a
City Park |
|
8 |
|
Amenity, Repairs in a City
Park |
|
17 |
|
Ballfield Dugout Repair |
311@houstontx.gov |
42 |
|
Ballfield Maintenance and Repairs |
|
14 |
|
Broken/Burned Out Lights in
a City Park |
|
5 |
|
Building Break-in at a City Park |
311@houstontx.gov |
4 |
|
Clean City Pool |
|
3 |
|
Court Surface Repair |
311@houstontx.gov |
22 |
|
Damage or leaking Sprinkler
or Iirrigation System in City Park |
|
7 |
|
Decorative Fountain or
Drinking Water Fountain Repairs on City Park Property |
|
11 |
|
Drainage issues at a City
Park |
311@houstontx.gov |
15 |
|
Electrical Hazard in a City Park |
311@houstontx.gov |
3 |
|
Fence Repair |
311@houstontx.gov |
15 |
|
Graffiti at City Parks |
|
30 |
|
Grass to be Mowed in a City
Park |
|
5 |
|
Grinding of Tree Stump in a
City Park, Esplanade or Right of Way |
|
116 |
|
Hole in Unpaved Ground at a
City Park |
311@houstontx.gov |
10 |
|
Lights out or Broken |
|
5 |
|
Litter to be Picked Up in a
City Park |
|
6 |
|
Major Water Leak at a City
Park |
311@houstontx.gov |
9 |
|
Minor Water Leak at a City
Park |
311@houstontx.gov |
8 |
|
Mow Park |
|
5 |
|
New Trash Can in City Park |
311@houstontx.gov |
8 |
|
Pests in City Park |
311@houstontx.gov |
8 |
|
Plant a Tree in the ROW,
Esplanade of City Park |
|
25 |
|
Playground or Sports Court
Equipment Repairs in a City Park |
|
12 |
|
Pool Fence Repair |
311@houstontx.gov |
4 |
|
Post Repairs or Replacement
in a City Park |
311@houstontx.gov |
22 |
|
Potholes in a City Park |
311@houstontx.gov |
42 |
|
Restroom or Pavilion Needs
Cleaning in a City Park |
|
9 |
|
Sidewalk Repair in a City
Park |
311@houstontx.gov |
11 |
|
Soccer Goal Repairs in a
City Park |
|
3 |
|
Sprinkler Repair |
|
7 |
|
Trail Repairs or
Maintenance in a City Park |
|
16 |
|
Tree Removal in ROW,
Esplanade or City Park during a Severe Storm |
311@houstontx.gov |
1 |
|
Tree Removal in the ROW,
Esplanade or City Park under Normal Conditions |
|
51 |
|
Trimming of Trees or Shrubs
in the ROW, Esplanade or City Park |
75 |
|
Unclean Port-a-Can in a
City Park |
|
8 |
|
Water Playground Repairs |
|
8 |
|
|
|
|
|
|
|
|
| Permits/Plans |
|
|
|
Dumpster Permit Violation |
311@houstontx.gov |
10 |
|
Expired Fire Permit |
|
6 |
|
Permit Violation |
311@houstontx.gov |
7 |
|
|
|
|
|
|
|
|
| Pets |
|
|
|
|
Dead Animal Collection from City Street or Curb |
311@houstontx.gov |
4 |
|
Live Animal in Storm Sewer |
|
10 |
|
|
|
|
| Playgrounds |
|
|
|
Soccer Goal Repairs in a
City Park |
|
3 |
|
Court Surface Repair |
311@houstontx.gov |
22 |
|
Playground or Sports Court
Equipment Repairs in a City Park |
|
12 |
|
Water Playground Repairs |
|
8 |
|
Litter to be Picked Up in a
City Park |
6 |
|
|
|
|
| Pollution |
|
|
|
|
Debris or Particles in Drinking Water |
|
4 |
|
Drinking Water With a Bad Taste |
|
4 |
|
Drinking Water With Odor |
|
4 |
|
Drinking Water With Unusual Color |
|
4 |
|
Dumping in Ditch or Inlet - oil, paint, chemicals |
|
23 |
|
Dumping in Gully, Stream or Bayou - oil, paint, chemical
pollution |
|
30 |
|
Sewer Odors |
|
1 |
|
Outdoor Air Pollution |
|
30 |
|
Stagnant water or deposit
of any foul/decaying substance on Residential property |
|
180* |
|
Stagnant water or deposit
of any foul/decaying substance on Commercial property |
|
7 |
|
Storm Sewer Odor |
|
30 |
|
|
|
|
| Property Damage |
|
|
|
Driveway Repair due to
Utility Work |
|
30 |
|
General Repair Due to
Utility Work |
|
30 |
|
Landscaping due to Utility Work |
|
30 |
|
Mailbox Repair Due to Utility Work |
|
30 |
|
Parking Lot Repair Request
Due to Utility Work |
|
30 |
|
Property Damage Caused by
SWM Employee or Vehicle |
|
34 |
|
Top Soil Landscaping Due to
Utility Work |
|
30 |
|
|
|
|
| Q |
|
|
|
|
|
|
|
| R |
|
|
|
|
|
|
|
| Records |
|
|
|
|
Birth Certificates |
|
7 |
|
Death Certificates |
|
7 |
|
|
|
|
| Recycling |
|
|
|
|
Cancel Automated Recycling
for Business |
311@houstontx.gov |
7 |
|
Cancel Participaton in
Recycling Program (Pick-up cart only, do not pick up bins) |
311@houstontx.gov |
7 |
|
Missed Recycling Collection |
|
4* |
|
Repair or Replace a
Recycling Cart |
|
14 |
|
Repair or Replace a
Recycling Bin |
|
24 |
|
Request a New Recycling Bin |
|
24 |
|
Start New Automated
Recycling for Business |
311@houstontx.gov |
21 |
|
New Recycling Participation
and Provide Container |
|
24 |
|
Mascot Appearance |
311@houstontx.gov |
10 |
|
|
|
|
| Repairs
(General) |
|
|
|
Request New Barricade |
|
27 |
|
Barricade Repair |
|
27 |
|
Barricade Temporary Placement Until Repairs are Complete |
|
10 |
|
Broken Parking Meter |
|
18 |
|
Broken/Burned Out Lights in
a City Park |
|
5 |
|
Cave in at Manhole |
311@houstontx.gov |
5 |
|
Cave in over Utility Line |
311@houstontx.gov |
1 |
|
Cave in at Street |
|
10 |
|
Curb Repair Due to Utility
Work |
|
30 |
|
Damage or leaking Sprinkler
or Irrigation System in City Park |
|
7 |
|
Damage to Service Line |
|
2 |
|
Driveway Repair due to
Utility Work |
|
30 |
|
Fence Cyclone Repair due to
Utility Work |
|
30 |
|
Fence Gate Repair due to
Utility Work |
|
30 |
|
Fence Post Repair due to
Utility Work |
|
30 |
|
Fence Wood Repair due to
Utility Work |
|
30 |
|
Guardrail Flexbeam Repair |
|
27 |
|
General Repair Due to
Utility Work |
|
30 |
|
Landscaping due to Utility Work |
|
30 |
|
Mailbox Repair Due to Utility Work |
|
30 |
|
Parking Lot Repair Request
Due to Utility Work |
|
30 |
|
Pothole |
|
Next Business Day |
|
Private Property Damage
Caused by a City Project |
|
5 |
|
Sidewalk Repair Due to
Utility Work |
|
30 |
|
Top Soil Landscaping Due to
Utility Work |
|
30 |
|
|
|
|
|
|
|
|
| Right of Ways
(Esplanade/Medians) |
|
|
|
Curb Repair due to Utility Work |
|
30 |
|
Damage or Encroachment in ROW |
|
5 |
|
Grass Mowed on Esplanade |
|
6 |
|
Grinding of Tree Stump in a
City Park, Esplanade or Right of Way |
|
116 |
|
Litter Removal From
Esplanade/Median |
|
6 |
|
Mow Easement |
|
10 |
|
Plant a Tree in the ROW,
Esplanade of City Park |
|
25 |
|
Removal of a City Tree in
the ROW, Esplanade or City Park |
|
51 |
|
Trimming of Trees or Shrubs
in the ROW,. Esplanade or City Park |
75 |
|
Violations, Illegal Tree
Removals and Damage to City Trees in the Right of Way |
|
52 |
|
Weeds Control Problems along Easement |
|
10 |
|
|
|
|
| S |
|
|
|
|
|
|
|
| Sewer |
|
|
|
|
Missing Manhole Cover in Street |
|
10 |
|
Raised Round Sewer Manhole
Cover |
|
5 |
|
Sewer Blockage |
|
1 |
|
Sewer Odors |
|
1 |
|
Sewer Stoppage at
Residential Property |
|
1 |
|
Sewer Overflow |
|
1 |
|
|
|
|
| Signage |
|
|
|
|
Flashing Beacon Repair |
|
1 |
|
Flashing School Beacon New |
|
19 |
|
Install New Signal |
|
22 |
|
Modify Existing Signal |
|
22 |
|
Pavement Markings Worn /
Faded |
|
28 |
|
Traffic Sign Maintenance |
13 |
|
Traffic Sign New / Remove |
|
13 |
|
Traffic Signal Maintenance |
|
1 |
|
Traffic Signal Timing
Synchronization |
|
22 |
|
|
|
|
| Single Family
Housing |
|
|
|
Apply for Back Door
Collections Due to Physical Limitations |
|
30 |
|
Violation of the Minimum
Standards Housing Code for Single Family Buildings |
|
153* |
|
|
|
|
| Social Services |
|
|
|
Birth Certificates |
|
7 |
|
Death Certificates |
|
7 |
|
|
|
|
| Storm Sewer |
|
|
|
Repair Drain Inlet |
|
30 |
|
Clean Storm Sewer Drain
Inlet |
|
30 |
|
Clean Storm Sewer Manhole |
|
30 |
|
Repair Storm Sewer Manhole |
|
30 |
|
Drainage System Violation - Dumping oil, paint, chemicals
in Ditch or Inlet |
|
23 |
|
Dumping in Ditch or Inlet - oil, paint, chemicals |
|
23 |
|
Dumping in Gully, Stream or Bayou - oil, paint, chemical
pollution |
30 |
|
Storm Sewer Odor |
|
30 |
|
Install Drain Inlet |
|
30 |
|
Missing Inlet Cover |
|
10 |
|
Missing Storm Sewer Manhole Cover |
|
10 |
|
Round Rattling Cover on
Manhole |
|
10 |
|
Reset Shifted Inlet Cover |
|
10 |
|
Reset Shifted Storm Sewer Manhole Cover |
|
10 |
|
Storm Sewer Inspection |
|
30 |
|
|
|
|
| Street Lights |
|
|
|
Broken/Burned Out Lights in
a City Park |
|
5 |
|
Lights Out Under Bridge |
311@houstontx.gov |
1 |
|
Street Light Repair |
|
|
|
New Street Light Application |
|
3 |
|
|
|
|
| Streets/Roadways/Major
Thoroughfares |
|
|
|
Alley Repair Request Due to
Utility Work |
|
30 |
|
Barricade Repair |
|
27 |
|
Barricade Temporary Placement Until Repairs are Complete |
|
10 |
|
Bridge Maintenance/Repair |
|
27 |
|
Broken Parking Meter |
|
18 |
|
Buckle or hump formed in
street |
|
30 |
|
Cave in at Manhole |
311@houstontx.gov |
5 |
|
Cave in at Street |
|
10 |
|
Cave in over Utility Line |
311@houstontx.gov |
1 |
|
Clean-up Trash or Fluids from Solid Waste Vehicle |
311@houstontx.gov |
5 |
|
Curb Repair Due to Utility Work |
|
30 |
|
Damage or Encroachment of ROW, Driveway, Sidewalk or
Ditches |
|
5 |
|
Debris or Sand Removal from Street |
|
10 |
|
Debris Removal from Culvert/Pipe Under Driveway/Street |
|
30 |
|
Dip in Street |
|
30 |
|
Graffiti on Bridge |
|
30 |
|
Graffiti on Street or Curb |
|
30 |
|
Guardrail Flexbeam Repair |
|
27 |
|
Hump Caused by Street Buckling |
|
30 |
|
Ice on Bridge |
|
1 |
|
Ice on Roadway |
|
2 |
|
Lights Out Under Bridge |
311@houstontx.gov |
1 |
|
Pavement Markings - New |
|
28 |
|
Pavement Markings Worn /
Faded |
|
28 |
|
Pothole |
|
Next Business Day |
|
Request New Barricade |
|
27 |
|
Speed Zone New |
|
14 |
|
Street Repair Due to
Utility Work |
|
30 |
|
Tree Removal in ROW,
Esplanade or City Park during a Severe Storm |
311@houstontx.gov |
1 |
|
Tree Removal in the ROW,
Esplanade or City Park under Normal Conditions |
|
51 |
|
|
|
|
| Swimming Pools |
|
|
|
Clean City Pool |
|
3 |
|
Pool Fence Repair |
311@houstontx.gov |
4 |
|
|
|
|
| T |
|
|
|
|
|
|
|
| Traffic |
|
|
|
|
Flashing Beacon Repair |
|
1 |
|
Install New Signal |
|
22 |
|
Modify Existing Signal |
|
22 |
|
Neighborhood Traffic
Management Issues |
|
3 |
|
Pavement Markings Worn /
Faded |
|
28 |
|
School Coordination Issues |
19 |
|
Traffic Sign Maintenance |
|
13 |
|
Traffic Sign New / Remove |
|
13 |
|
Traffic Signal Maintenance |
|
1 |
|
Traffic Signal Timing
Synchronization |
|
22 |
|
Pavement Markings - New |
|
28 |
|
Speed Zone New |
|
14 |
|
|
|
|
| Transportation |
|
|
|
Evacuation Request (Metro) |
311@houstontx.gov |
1 |
|
Evacuation for Persons with
Specific Medical Conditions (Emergency Management) |
311@houstontx.gov |
1 |
|
|
|
|
| Trash |
|
|
|
|
Add an Additional Trash Can
or Cart |
311@houstontx.gov |
14 |
|
Apply for Back Door
Collections Due to Physical Limitations |
|
30 |
|
Cancel Add a Can or Cart |
311@houstontx.gov |
19 |
|
Cancel Automated Recycling
for Business |
311@houstontx.gov |
7 |
|
Cancel Non Residentail
Garbage Collection |
311@houstontx.gov |
30 |
|
Cancel Participaton in
Recycling Program (Pick-up cart only, do not pick up bins) |
311@houstontx.gov |
7 |
|
Debris Removal from Culvert/Pipe Under Driveway/Street |
|
30 |
|
Clean-up Trash or Fluids from Solid Waste Vehicle |
311@houstontx.gov |
5 |
|
Container Placement Issue |
311@houstontx.gov |
12 |
|
Debris or Sand Removal from Street |
|
10 |
|
Dumping in Ditch or Inlet - oil, paint, chemicals |
|
23 |
|
Dumping in Gully, Stream or Bayou - oil, paint, chemical
pollution |
|
30 |
|
Dumpster Complaint |
311@houstontx.gov |
36 |
|
Dumpster Permit Violation |
311@houstontx.gov |
10 |
|
Litter Removal From
Esplanade/Median |
|
6 |
|
Litter to be Picked Up in a
City Park |
|
6 |
|
New Resident Container |
311@houstontx.gov |
12 |
|
Heavy Trash Violation |
|
25* |
|
Missed Garbage Collection |
|
4* |
|
Missed Heavy Trash Pick-up |
|
7* |
|
Missed Recycling Collection |
|
4* |
|
Missed Yard Waste
Collection |
|
6* |
|
New Non Residential Garbage
Collection (up to 3 containers allowed) |
311@houstontx.gov |
66 |
|
New Recycling Participation
and Provide Container |
|
24 |
|
Nuisance on Property -
Trash, Foul Substances, Weeds |
|
180* |
|
Nuisance on
Business/Commercial Property - Trash, Foul Substances |
|
7 |
|
Pick Up Trash Dumped on
City Property or Illegal Dumpsite |
|
29 |
|
Remove Boxes and Other
Moving Supplies After Move-In |
11 |
|
Repair or Replace a
Recycling Bin |
|
24 |
|
Repair or Replace a
Recycling Cart |
|
14 |
|
Repair or Replace Damaged
or Missing Container |
|
10 |
|
Request a New Recycling Bin |
|
24 |
|
Request a New Recycling
Cart |
|
24 |
|
Request Litter Removal from
a City Park |
|
6 |
|
Schedule of Pick-ups and
Other Trash Facts |
311@houstontx.gov |
7 |
|
Start New Automated
Recycling for Business |
311@houstontx.gov |
21 |
|
Schedule Neighborhood Clean-up |
311@houstontx.gov |
10 |
|
Trash/Rubbish Inside Commercial Building |
|
6 |
|
|
|
|
| U |
|
|
|
|
|
|
|
| Utilities/Drainage |
|
|
|
Clean Storm Sewer Drain
Inlet |
|
30 |
|
Drainage System Violation - Dumping oil, paint, chemicals
in Ditch or Inlet |
|
23 |
|
Dumping in Ditch or Inlet - oil, paint, chemicals |
|
23 |
|
Dumping in Gully, Stream or Bayou - oil, paint, chemical
pollution |
|
30 |
|
Evaluate Roadside Ditch for
Poor Drainage |
|
30 |
|
Flooding |
4 |
|
Install Drain Inlet |
|
30 |
|
Missing Inlet Cover |
|
10 |
|
Missing Storm Sewer Manhole Cover |
|
10 |
|
Repair Drain Inlet |
|
30 |
|
Repair Storm Sewer Manhole |
|
30 |
|
Reset Shifted Inlet Cover |
|
10 |
|
Reset Shifted Storm Sewer Manhole Cover |
|
10 |
|
Roadside Ditch Maintenance
Request |
|
30 |
|
Round Rattling Cover on
Manhole |
|
10 |
|
Storm Sewer Inspection |
|
30 |
|
Storm Sewer Odor |
|
30 |
|
Water / Sewer / Drainage
Billing Inquiry and Review Request |
|
14 |
|
Water Standing on Street,
Will Not Drain |
|
30 |
|
|
|
|
| Utilities/Fire
Hydrants |
|
|
|
Blocked Fire Hydrant |
|
6 |
|
Damaged |
|
12 |
|
Graffiti |
|
30 |
|
Leaking Hydrant |
|
12 |
|
Leaning / Damaged Fire
Hydrant |
12 |
|
Missing Fire Hydrant Cap |
|
12 |
|
Missing or Damaged Fire
Hydrant Reflectors |
|
12 |
|
No Visible Fire Hydrant at
Location |
|
12 |
|
Open Running Fire Hydrant |
|
12 |
|
|
|
|
| Utilities/Lighting |
|
|
|
Broken/Burned Out Lights in
a City Park |
|
5 |
|
Flashing Beacon Repair |
|
1 |
|
Flashing School Beacon New |
|
19 |
|
Freeway Lights Out |
311@houstontx.gov |
1 |
|
Lights Out Under Bridge |
311@houstontx.gov |
1 |
|
New Street Light Application |
|
3 |
|
Request Street Light Repair |
|
|
|
Street Light Repair |
|
|
|
|
|
|
| Utility/Other |
|
|
|
Alley Repair Request Due to
Utility Work |
|
30 |
|
Cave in at Manhole |
311@houstontx.gov |
5 |
|
Cave in over Utility Line |
311@houstontx.gov |
1 |
|
Curb Repair Due to Utility
Work |
|
30 |
|
Damage or leaking Sprinkler
or Iirrigation System in City Park |
|
7 |
|
Damage to Service Line |
|
2 |
|
Driveway Repair due to
Utility Work |
|
30 |
|
Exposed Service Line |
|
2 |
|
Fence Cyclone Repair due to
Utility Work |
|
30 |
|
Fence Gate Repair due to
Utility Work |
|
30 |
|
Fence Post Repair due to
Utility Work |
|
30 |
|
Fence Wood Repair due to
Utility Work |
|
30 |
|
General Repair Due to
Utility Work |
|
30 |
|
Landscaping due to Utility Work |
|
30 |
|
Mailbox Repair Due to Utility Work |
|
30 |
|
Major Water Leak at a City
Park |
311@houstontx.gov |
9 |
|
Minor Water Leak at a City
Park |
311@houstontx.gov |
8 |
|
Private Property Damage
Caused by a City Project |
|
5 |
|
Turn Off Water at
Customer's Request |
|
5 |
|
|
|
|
| Utility/Sewer |
|
|
|
Missing Manhole Cover in Street |
|
10 |
|
Raised Round Sewer Manhole
Cover |
|
1 |
|
Round Rattling Cover on
Manhole |
10 |
|
Sewer Blockage |
|
1 |
|
Sewer Odors |
|
1 |
|
Sewer Stoppage at
Residential Property |
|
1 |
|
Sewer Overflow |
|
1 |
|
Water / Sewer / Drainage
Billing Inquiry and Review Request |
|
14 |
|
|
|
|
| Utilities/Water |
|
|
|
Cannot Turn Off Water |
|
5 |
|
Damage to Service Line |
|
2 |
|
Debris or Particles in Drinking Water |
|
4 |
|
Drinking Water With a Bad Taste |
|
4 |
|
Drinking Water With Odor |
|
4 |
|
Drinking Water With Unusual Color |
|
4 |
|
Evaluate Roadside Ditch for
Poor Drainage |
|
30 |
|
Exposed Service Line |
|
2 |
|
High Pressure on Service
Line |
|
2 |
|
Leaking Meter |
|
10 |
|
Leaking Water Service Line |
|
10 |
|
Leaking Water Valve |
|
5 |
|
Line Out of Water |
|
2 |
|
Low Water Pressure |
|
2 |
|
Major Water Leak at a City
Park |
311@houstontx.gov |
9 |
|
Minor Water Leak at a City
Park |
311@houstontx.gov |
8 |
|
Minor Water Line Break |
|
10 |
|
Missing Valve Cover |
|
5 |
|
Oily Water |
|
4 |
|
Out of Water |
|
2 |
|
Round Rattling Cover on
Manhole |
|
5 |
|
Stagnant water or deposit
of any foul/decaying substance on Residential property |
|
180* |
|
Stagnant water or deposit
of any foul/decaying substance on Commercial property |
7 |
|
Turn Off Water at
Customer's Request |
|
5 |
|
Water / Sewer / Drainage
Billing Inquiry and Review Request |
|
14 |
|
Water Standing on Street,
Will Not Drain |
|
30 |
|
|
|
|
| V |
|
|
|
|
|
|
|
| Vehicles |
|
|
|
|
Complaint Regarding a
Vehicle for Hire |
|
14 |
|
Complaint Regarding Driver
or Vehicle Assigned to Solid Waste Management |
|
5 |
|
Complaint Regarding Driver
or Vehicle Assigned to Public Works and Engineering Dept |
311@houstontx.gov |
14 |
|
Junk/Inoperable Vehicle on
Private Property |
|
176* |
|
|
|
|
| Violations |
|
|
|
|
Alarm/Sprinkler Panel Out of Date |
|
6 |
|
Bar/Club/Restaurant Over Maximum Occupany |
|
6 |
|
Blocked Fire Lane (apartment/business) |
|
6 |
|
Blocked/Locked Exit
(apartment/business) |
|
6 |
|
Construction Code Violation |
|
7 |
|
Code Violation Report for
Multi-Family Housing with 3 or More Units |
|
7 |
|
Complaint Regarding a City
Vehicle |
311@houstontx.gov |
14 |
|
Complaint Regarding Driver
or Vehicle Assigned to Solid Waste Management |
|
5 |
|
Complaint Regarding Driver
or Vehicle Assigned to Public Works and Engineering Dept |
311@houstontx.gov |
14 |
|
Damage/Hole in
Fire-Resistant Ceiling or Walls (apartment/business) |
|
6 |
|
Damaged/Missing Fire
Extinguisher in a Multi-Family Habitation |
|
6 |
|
Expired Fire Permit |
|
6 |
|
Fire
Alarm/Sprinkler/Emergency Lights Not Working |
|
6 |
|
Flammable/Hazardous Chemicals Improperly Stored |
|
6 |
|
Heavy Trash Violation |
|
25* |
|
Illegal Burning |
|
6 |
|
Illegal use of grill/BBQ
pit (apartment) |
|
6 |
|
Landlord Violation in a
Multi-Family Habitation |
|
7 |
|
Red-tagged Fire Protection
systems (panels/sprinklers) |
|
6 |
|
Overcrowding at a Business/Commerical Property |
|
6 |
|
Permit Violation |
311@houstontx.gov |
7 |
|
Sign Violations on Private
or Commercial Property |
|
7 |
|
Trash/Rubbish Inside Commercial Building |
|
6 |
|
Violation of the Minimum
Standards Housing Code for Single Family Buildings |
|
153* |
|
|
|
|
| W |
|
|
|
|
|
|
|
| Water Drainage |
|
|
|
Clean Drain Inlet |
|
30 |
|
Evaluate Roadside Ditch for
Poor Drainage |
|
30 |
|
Flooding |
|
4 |
|
Stagnant water or deposit
of any foul/decaying substance on Residential property |
|
180* |
|
Stagnant water or deposit
of any foul/decaying substance on Commercial property |
|
7 |
|
Water / Sewer / Drainage
Billing Inquiry and Review Request |
14 |
|
Water Standing on Street,
Will Not Drain |
|
30 |
|
|
|
|
| Water Issues |
|
|
|
Cannot Turn Off Water |
|
5 |
|
Damage or leaking Sprinkler
or Iirrigation System in City Park |
|
7 |
|
Damage to Service Line |
|
2 |
|
Debris or Particles in Drinking Water |
|
4 |
|
Drinking Water With a Bad Taste |
|
4 |
|
Drinking Water With Odor |
|
4 |
|
Drinking Water With Unusual Color |
|
4 |
|
Exposed Service Line |
|
2 |
|
High Pressure on Service
Line |
|
2 |
|
Leaking Meter |
|
10 |
|
Leaking Water Service Line |
|
10 |
|
Leaking Water Valve |
|
5 |
|
Line Out of Water |
|
2 |
|
Low Water Pressure |
|
2 |
|
Minor Water Line Break |
|
10 |
|
Missing Valve Cover |
|
5 |
|
Oily Water |
4 |
|
Out of Water |
|
2 |
|
Raised Round Storm Drain
Manhole Cover |
|
10 |
|
Round Rattling Cover on
Manhole |
|
10 |
|
Turn Off Water at
Customer's Request |
|
5 |
|
Water / Sewer / Drainage
Billing Inquiry and Review Request |
|
14 |
|
Water Standing on Street,
Will Not Drain |
|
30 |
|
|
|
|
| Water Parks |
|
|
|
Clean City Pool |
|
3 |
|
Pool Fence Repair |
311@houstontx.gov |
4 |
|
Repair to a City Water
Playground |
|
8 |
|
|
|
|
| Water Quality |
|
|
|
Debris or Particles in Drinking Water |
|
4 |
|
Drinking Water With a Bad Taste |
|
4 |
|
Drinking Water With Odor |
|
4 |
|
Drinking Water With Unusual Color |
|
4 |
|
Oily Water |
|
4 |
|
Water Sickness |
|
4 |
|
|
|
|
| X |
|
|
|
|
|
|
|
| Y |
|
|
|
|
|
|
|
| Z |
|
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